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Downtown Collision Center

COLLISION REPAIR AND AUTO BODY

Downtown Collision Center has been providing quality auto body and collision repair services to the San Bernardino, Highland & Redlands communities since 1972.


Over the years, auto body and collision repair has become increasingly complex.
Properly repairing modern vehicles requires advanced training, knowledge and
equipment to insure a proper collision repair.


You can be assured that we are committed to repairing your vehicle properly and
efficiently.

collision repair
auto collision repair

Been in an Accident and Need Auto Body Repair?

Our staff is prepared to answer your questions and guide you through the collision repair process.


Whether you are considering paying for your auto body repair yourself or submitting an auto insurance claim, our goal is to provide you with the information you need to make the best decision for your situation.


We are experienced in managing auto insurance claims with any insurance company. Call and allow us to facilitate the process for you. (909) 884-2803

Auto Body and Collision Repair Inspection

A proper auto body or collision repair on today’s modern vehicles requires a thorough inspection of the damages and research on the recommended repair procedures by the vehicle’s manufacturer. Many times, the initial inspection may necessitate a diagnostic scan of the vehicle’s computer modules to identify any diagnostic trouble codes (DTC)
activated during the auto accident. 

This initial process allows us to create a repair plan, or “blueprint”, to follow during the repair process.

If your insurance company has already written an initial estimate. No problem. Just
bring it in and we will be happy to review it for accuracy and recommend any additional
parts or procedures necessary for a proper repair.

Please call us to make your inspection appointment.

909-884-2803

Auto Body Repair

Disassembly & Body Collision Repair

The first step in the auto body collision repair process is the disassembly of the damaged area. This is to inspect for additional damages not visible during the initial inspection.

 

If necessary, we will also electronically measure the body structure of your vehicle. Additionally we will document any structural or frame misalignment.

collision repair
collision repair

Collision Repair and Hidden Damages

We will document the damages and if additional damages are found they will be noted. The next step is to promptly report them to you and your insurance company for repair approval.

Our trained technicians will correct any necessary structural misalignment. Furthermore, when all of the auto collision repair is approved we’ll:

  • replace the necessary parts
  • perform the metal finishing necessary
  • and prepare your vehicle for paint.

Auto Body Painting

Collision repair requires the understanding of  today’s brilliant paint currently used on modern vehicles. These advanced paints require exact knowledge about how to duplicate their beautiful finish.

In order to duplicate the original factory finish we rely on Axalta Cromax Pro. It is a technologically advanced, environmentally friendly, product that is designed to accomplish that perfect match .

collision repair
auto collision repair

Paint Formulations for Your Collision Repair

Axalta Cromax Pro provides us with a formula for every car manufactured by any of the major auto manufacturers. Regardless of the complexity of the color, Axalta Cromax Pro allows us to expertly match the color of your vehicle.

 

Our auto body collision repair facility in San Bernardino has utilized Axalta Refinishing products for over 30 years. This allows us to professionally serve our customers with optimum results.

 

 

California Department of Insurance

You Choose Your Shop

Under California Insurance Code §758.5 an insurance company cannot require that an automobile be repaired at a specific repair shop.

 

You get to choose the collision repair facility to properly repair your vehicle.

 

At Downtown Collision Center, we don’t confuse who our customer is. Our responsibility and commitment is 100% to the customer.


We are ready to serve you, not the insurance company.

 

These requirements are contained in section 2695.8(e) of the Fair Claims Settlement Practices Regulations:

(CLICK ON THE + SIGN BELOW TO EXPAND EACH SEGMENT)

  1. Require that an automobile be repaired at a specific repair shop; or,
  2. Direct, suggest, or recommend that an automobile be repaired at a specific repair shop, unless,
  3. a. such referral is expressly requested by the claimant;

    b. or the claimant has been informed in writing of the right to select the repair facility; and,

    c. the insurer that elects to repair a vehicle or directs, suggests, or recommends that a specific repair shop be used, shall cause the damaged vehicle to be restored to its condition prior to the loss at no additional cost to the claimant other than as stated in the policy or as otherwise allowed by these regulations.

  4. Require a claimant to travel an unreasonable distance either to inspect a replacement automobile, to conduct an inspection of the vehicle, to obtain a repair estimate or to have the automobile repaired at a specific repair shop."

Under California Insurance Code §758.5 an insurance company cannot require that an automobile be repaired at a specific repair shop. However, an insurance company can recommend that an automobile be repaired at a specific repair shop under the following conditions outlined by law:


  • The consumer specifically requests a recommendation from the insurance company to a repair shop.
  • The consumer has been informed in writing of the right to select a repair shop of his or her choice.
  • If the consumer agrees to use the recommended repair shop, the insurance company must restore the damaged vehicle to its condition prior to the accident or loss with no additional cost other than as stated in the policy or as otherwise allowed by law.
  • If the company makes an oral recommendation to a repair shop, and it is accepted by the consumer, then the company must follow the oral recommendation with the prescribed written notice within five calendar days as specified by law.

  • If the vehicle is repaired at a shop chosen by the consumer, the insurance company must pay the reasonable costs to repair the vehicle in a workmanlike manner. The insurance company is prohibited from limiting or discounting reasonable repair costs based on charges that would have occurred if the vehicle had been repaired at the company's recommended repair shop. Also, the insurance company must stand behind the repairs of the recommended shop if the vehicle is not repaired properly.

Got Auto Body Problems? Tell Us What You Need

Downtown Collision Center, a friendly, family-owned auto repair shop here in San Bernardino.

No collision repair shop in the area offers you faster, more thorough, and more professional body repair at a lower price, no one!

Here at Downtown Collision Repair Center, we want to get your car looking great quickly so you can get back on the road as soon as possible. No matter how much damage your car has, and no matter what you drive, our technicians have the skills and time-tested experience to bring your vehicle back to life. When we finish with your car, it will look as good as new. Plus, we work with all major insurance companies to make repair easy and affordable.

Give us a call! You’ll be connected directly to our owner. You can expect immediate attention to your inquiry.

So don’t wait. Call now! 

909-884-2803

Downtown Collision Center

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